What is the turnaround time for my video?

The standard turnaround time is 5-7 days.

We also have an expedite 72 hours delivery option, for a small fee.

How much footage or how many video files can I send?

There's no limit! You can upload as many GB as you want, but the pricing will depend on how much footage we need to go through.

Most of the times, some footage will not be used in the final cut. We only pick the best scenes, that go with the story. Of course, there are exceptions: if we are talking about a documentary style wedding or film, most of your footage will end up in the final edit.

Can you edit 4K videos?

Yes, we can! Drone shots, 120 frames per second, you name it, if it's 4K you want, we will deliver.

Can you provide multiple exports from the same main video?

Yes, we can export multiple videos from the same main video in different aspect ratios for different platforms.

We can also make multiple videos from the same footage, for a small fee.

What video editing software do you use?

Adobe Premiere Pro & After Effects.

Can you provide the source project files?

Yes, we can supply the project files, if needed, but there are a lot of things we need to factor in, such as: plugins and templates used, LUTs, fonts and the compatibility between our machines and yours.

It's not a simple process and we need to talk about the logistics, but it's possible if you want it.

Can you do revisions?

Yes, we do 3 rounds of free revisions. We will implement changes based on you feedback. We want you to have the best edit there is.

We take pride in our work and can honestly say we have it right in just one round of revisions, but if you are not happy with your edit, please provide us extra guidelines until our edit reaches your standards.

How can I be sure of the quality of your video editing services?

We wanted to make the MAD JON an experience for you. From our site navigation, to our easy 3 steps questionnaire, we wanted to give you a high-end experience.

If we didn't convince you, we can have a call and discuss your requirements. You can also check our portfolio to get an idea about the level of quality.

Do you outsource the video editing to someone else?

No, for now we have an office in Bucharest, Romania and our little team takes care of everything. We used to work for one of the biggest video editing services, but we had such bad experience with the management and the way they treated us, that we decided to form a community of editors, that respect each other and make no difference in race, gender, sexual orientation and age.

Our dream is to grow this community and have MAD JONs all over the world, like a big family.

How much does it cost to edit my video?

You can use our pricing tool to get a personalized offer based on your needs. We know for a fact that we have the lowest prices on the internet.

If you become a regular customer, we will make a special offer based on the number of videos you provide us monthly/weekly.

We know that some projects might need to be quoted individually, so feel free to contact us and get your custom offer.

Fancy a discount ? Follow us on Instagram & YouTube.Extra discount? Let us put our name on your video and it will add up!

How can I talk to customer support?

You can email us at contact@themadjon.com , or you can use the live chat on the website.

If you want a live call, please send us your contact details and a date & time when you will be available. One of us will call you back to discuss your project.

What techniques do your video editing services include?

Everything you can think of, we can do! We had clients from all over the world, from all fields, so we pushed our creative boundaries over the top. Here is a short list of the most commin video editing techniques that our clients asked from us:

My footage is not professional, can you work with it?

Yes, of course we can! It's not about the quality of your footage, it's about the story behind it. We can honestly say that emotion is the most important for us.

You don't need to be a videographer to work with us.

Is there a limit on duration of the final video edit?

There is no limit. Of course, it will depend on how much raw footage we have available and how much of it we can use. We are doing our best to meet your requirements. In our questionnaire , you can tell us how long you expect your final cut to be.

Can you do voice overs?

Yes, we work with voice over artists and we can produce professional voice overs in different accents and languages. This will increase the price of the project and may extend the turnaround time.

Do you supply the music for the videos?

Of course! We give you a bunch of free stuff, including music. We use music licensing platforms that provide music and sound effects, so you don't have any copyright issues.

Can you use stock footage and photos?

Yes, we have a library of stock footage & photos that we can use on your videos.

How does the whole process work?

Simple is the word to describe it.

By using our 3 step questionnaire , you provide us with your guidelines. We automatically calculate your price based on your brief. For proof of commitment to your project, you are required to deposit 20% of its value.

After this, you share your raw footage with us using Google Drive, Dropbox or any similar service. We edit the video according to your guidelines and get back to you with the 1st cut.

Based on your feedback, if you have any issues with the 1st cut, we add/substract/modify your edit.

When you are happy with your edit, you make the full payment and you receive the final cut without watermark.

Can you match a video editing style?

Yes, we can! We can also make sure your videos match your brand style, if you provide us with a branding package.

Can I see examples of your work?

Absolutely, please check out our portfolio. We value the privacy of our clients and we don't post all of our work. If you need more examples, please contact us.

What kind of animations do you do?

We provide text animations, calls to action and logo animations.We don't do complex 2D and 3D animations from scratch. We can't create your footage for the project from scratch. However, we work with templates to create custom simple animations.

I can’t find a matching category for my type of video. What should I do?

When going through our questionnaire , please pick the category named OTHER, then describe your project so we know what you wish to get out of your edit. If you are still unclear, please send us a message at contact@themadjon.com and we will get back at you shortly.

Do I need to pay the full amount before I see the final result?

No, you only pay 20% deposit to start your project. You will pay the rest of the payment when you are happy with your final edit.

I have a selection of still photographs that I would like to use in the video montage, is this possible?

Yes, we can turn them into a video. We have templates to suit any mood, from romantic to modern and fun. Simply choose your style and we will turn your pictures into a visual journey. We can also add text, voice, music, whatever you want.

Want to include photos with your footage? We can also do that, please use our questionnaire and let us do wonders with your memories.

What kind of devices can I use to record my videos?

Any device is fine: tablet, smartphone, camcorder, digital camera, professional camera, drone, we edit ANY KIND of footage.

Can I choose the music for my video?

Of course you can! You can choose from a variety of genres, styles, or you can send us your choice of music.

You can also let us pick for you! All our founding members have a thing for music, so be sure we will choose the best song that fits your uniquely tailored story.

Can you remove the unwanted sounds and noises from the videos?

We do sound editing, but correcting the sound is something else. You can give us a sample here and we will tell you if it's possible of not. Usually this is a completely different field.

How do I calculate the length of time of my footage?

Select all your videos and right click on them -> Open with -> your media player. This will show you the total length of all files in minutes.

Will you share my videos on your site or any other social platforms?

If you explicitly tell us not to use it, we will keep your data private and safe. Your privacy and security are important to us.

Is my video data safe with you?

Yes, your video data is safe with us because we are using specialized data transfer services, provided by third parties such as Dropbox and Google Drive. If you want to know more, please checkour privacy policy and terms & conditions .

What payment methods do you accept?

We accept PayPal and we use Stripe Inc. services as a solution for payment processing gateway service, so we accept all major credit/debit cards.

What is raw footage?

Raw footage is the unedited media files you give us that forms the basis for your project.

How do I download my finished video?

We will provide you a link from where you can download the finished video.

Do you keep all client files and if so, for how long?

After you receive your final cut without watermark, we will delete all files we hold within 15 days. We guarantee you confidentiality.

What if I want to have more than 3 revisions?

3 revisions are usually more than enough to come up with a perfect final video. People usually don't require more revisions. If you do want more revisions then we are happy to provide these but we will charge an extra $20 per revision.